Contact Us

Contact

How Can We Help?

Whether you have questions about a massage chair, sauna, cold plunge, or anything else in our collection, we are glad to assist.

Most messages answered within one business day
Ways To Connect

Choose Your Preferred Channel

Email

support@athomeserenity.com
Replies within 24 hours

Phone

(620) 772-8292
Mon–Fri 9 AM – 5 PM EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for large items like massage chairs and saunas?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your delivery every step of the way.

Is shipping really free on massage chairs, cold plunges, and saunas?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.

What is your return policy on wellness products?

We want you to feel confident in every purchase. If something is not the right fit, please contact our team and we will walk you through the return process. Specific return windows and conditions vary by product category, so reach out and we will get you the details for your item.

Can I exchange a product for a different model or size?

We handle exchanges on a case-by-case basis depending on the product. Send us an email or give us a call and let us know what you are looking to switch to. Our team will do our best to find the right solution for your space and preferences.

How do I choose the right massage chair or sauna for my home?

Every home and every body is different, so choosing the right product starts with understanding your space and your goals. We recommend reviewing the product dimensions and features on each listing page. If you still have questions, our team is happy to help you compare options and find the best match.

Do your cold plunges and red light therapy panels require special installation?

Setup requirements vary by product. Many of our cold plunges and red light therapy panels are designed for straightforward at-home use without professional installation. Each product page includes detailed specifications and setup guidance. If you need help planning, our team can walk you through the process before you order.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Order Status & Shipping
Product Questions & Recommendations
Returns & Exchanges
Setup & Installation Help
Something Else
Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Thoughtful Response

Every message receives a personal, detailed reply from our team within one business day.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption on every order.

Curated For Home

Every massage chair, sauna, and wellness product is selected with at-home comfort and quality in mind.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.

Owned and operated by DeVee Capital LLC · 4601 E Douglas Avenue, Ste 150, Wichita, KS 67218